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Privacy Policy

PRIVACY POLICY

My Mechanic Friend Automotive Consultants

 

Effective Date: July 1, 2023

This Privacy Policy describes how My Mechanic Friend LLC (“we,” “our,” or “us”) collects, uses, shares, and protects the personal information of individuals (“you” or “users”) who engage with our vehicle inspection services. Please read this policy carefully to understand our practices regarding your personal information.

Personal Information Collection

We collect the following types of personal information from users:

  •  Name, address, and contact details (phone number, email address)
  • Vehicle information (make, model, year, VIN, license plate)
  • Payment information (if applicable)
  • Any other information you voluntarily provide to us during the inspection process or through customer support channels.

We collect this information for the purpose of scheduling inspections, providing accurate reports, facilitating communication, improving our services, and complying with legal obligations.

Consent

By using our services and providing your personal information, you consent to the collection, use, and processing of your information as described in this Privacy Policy. You have the right to withdraw your consent at any time by contacting us as outlined in the “Contact Information” section below.

Use of Personal Information

We may use your personal information for the following purposes:

  • Scheduling and conducting vehicle inspections
  • Generating inspection reports and communicating the results to you
  • Processing payments for our services
  • Providing customer support and responding to inquiries
  • Improving our services, including analyzing and enhancing the accuracy and effectiveness of our inspections
  • Complying with legal obligations, such as regulatory requirements or court orders
  • Sharing information with third-party service providers who assist us in delivering our services (e.g., data storage, payment processing)

We will not use your personal information for purposes other than those outlined in this policy without obtaining your prior consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We employ industry-standard security protocols, including encryption, secure storage, and access controls, to safeguard your information.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods for vehicle inspection data may vary based on applicable legal or regulatory requirements.

User Rights

You have certain rights regarding your personal information, including the right to:

  • Access and obtain a copy of your personal information
  • Correct any inaccuracies in your personal information
  • Request deletion of your personal information, subject to legal and contractual obligations
  • Object to the processing of your personal information for certain purposes
  • Restrict or limit the use of your personal information
  • Lodge a complaint with a supervisory authority

To exercise your rights or submit a privacy-related request, please contact us using the details provided in the “Contact Information” section below. We will make reasonable efforts to address your request promptly and in accordance with applicable laws.

Cookies and Tracking Technologies

We may use cookies or similar tracking technologies on our website or mobile app to enhance your experience and gather information about how our services are used. You can manage or disable cookies through your browser settings; however, please note that certain features of our services may be affected.

Third-Party Links and Services

Our website or app may contain links to third-party websites or integrate with third-party services. Please note that this Privacy Policy does not cover those external sites or services. We encourage you to review the privacy policies of any third parties you interact with.

Updates to the Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through other reasonable means. We encourage you to review this policy periodically for any updates.

Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us at:

[email protected]

TERMS OF USE AGREEMENT

My Mechanic Friend Automotive Consultants

IMPORTANT! PLEASE READ CAREFULLY.  By using and/or visiting the mymechanicfriend.com website (the “Website”), you accept and agree to these Terms of Use, including all Terms and Conditions, and the Privacy Policy, which are made part of this Terms of Use Agreement by this reference.  These Terms of Use constitute a legal agreement between you and My Mechanic Friend LLC, an Arizona limited liability company also d/b/a My Mechanic Friend Automotive Consultants (the “Company”) and sets forth the terms and conditions under which you agree to use the Website.  If you do not agree to adhere to any of these Terms of Use, the Terms and Conditions or the Privacy Policy, DO NOT USE THE WEBSITE.

The Company may revise and update the Terms of Use, Terms and Conditions and Privacy Policy, from time to time in its complete discretion.  Unless stated otherwise, any such revisions or changes are effective when made and apply to the use of this Website and, where applicable the use of the Services thereafter.  Your continued use of the Website and Services after the posting of revisions means that you accept and agree to all such revisions.

Terms and Conditions

  1. USE OF CONTENT ON WEBSITE: The Website is owned and operated by the Company.  The contents of this Website including without limitation the text, graphics, pictures, videos, blog posts, and music (the “Content”) are protected by the copyright and/or trademark law, and any applicable foreign laws.  The Content is either owned by, used with permission or licensed to the Company.
  2. PERMISSION TO USE.  The Company grants you, the “user,” conditional permission to use the Website and its Content, conditioned upon the following: (i) user does not reproduce, display, publicly perform, distribute, or otherwise use the Content for any public or commercial purpose, including use of the Content for any other website; (ii) user does not modify or sell the Content; and (iii) user uses the Website solely for personal, noncommercial use.  Violation of any of the Terms of Use, Terms and Conditions or Privacy Policy will result in the automatic termination of user’s permission to use the Website and the Content and may result in enforcement action by the Company.
  3. PROMOTIONS: The Company may occasionally, at its option, promote certain products or services by providing incentives, such as discounts for such products or services (“Promotions”). Unless otherwise stated, all Promotions are valid only in the country, state, or geographic area, in which they are specified to be offered.  If a geographic location is not provided in any Promotion, the Promotion shall only be available in the greater Phoenix metropolitan area.  The Company reserves the right to modify or discontinue any Promotion at any time for any reason.
  4.  SERVICES. The Company is not an automotive repair service and does not provide repair or Any type of routine car maintenance services to its customers or uses of this website.

The Company offers the following services (the “Services”), which may be added to, discontinued or changed from time to time by the Company in its complete discretion:

The Company provides a platform, that may be accessed using your electronic devices or by calling the Company, to, among other things, enable you to connect with a third party, independent contract, mechanic/consultant (“Third Party Mechanics/Consultants”) to perform inspection and diagnostic services in person or virtually relating to your vehicle.  The Company aids in the connection with the Third Party Mechanics/Consultants, communications, billing, scheduling and other support services that allow you to receive quality information and advice relating to your vehicle.  You acknowledge that your ability to request and obtain services from the Third Party Mechanics/Consultants through the Company does not establish the Company as a provider of any such services to you.  You also acknowledge that the Third Party Mechanics/Consultants are not agents or employees of the Company and are not authorized in any manner to make commitments to you on behalf of the Company.

While the Third Party Mechanics/Consultants are experienced and knowledgeable mechanics, user acknowledges that they are not acting as a mechanic in any way and are not hired to repair your vehicle in any way – the Third Party Mechanics/Consultants may plug into your vehicle to review service codes, look under the hood to inspect the vehicle, and/or go on a ride along in the vehicle with you for diagnosis/inspection purposes but they will not, with or without tools, fix, repair, or alter the vehicle in any manner, nor will they drive the vehicle.

More information may be obtained about our services by selecting the Services tab on the Website.  To order services through this Website or directly with the Company, the Company may require that you (i) provide certain information, (ii) create an account or register with the Company, and (iii) agree to certain additional contractual terms relating to the Services.

  1. No Guarantee. User understands and agrees that the accuracy of any Content furnished through the Website, the Content, or the information or opinion provided by Company, its representatives or the Third Party Mechanics/Consultants in provision of the Services is not guaranteed by Company and that the Company provides no guaranty of sufficiency of any Content, information, or Services, for any specified use and user releases Company and its agents, employees, sub-contractors and independent contractors from liability for any liability or claim of negligence/gross negligence in connection with the use of the Website, Content, and/or Services, including misuse, user error, and software glitches or programing errors, and from any loss or expense suffered by user resulting directly or indirectly from the use by user of this Website, the Content or the Services.
  2. Hold Harmless and Indemnification. User agrees to hold Company and its agents, employees, sub-contractors and independent contractors harmless from any damages due to the use by the user of the Website, the Content, and the Services that are contrary to the Terms and Conditions contained herein.
  3. NO WARRANTIES. NOTWITHSTANDING ANY OTHER PROVISION IN THIS AGREEMENT, UNDER NO CIRCUMSTANCES WILL COMPANY HAVE ANY OBLIGATION OR LIABILITY TO THE USER FOR AN INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES INCURRED BY THE USER, REGARDLESS OF HOW SUCH DAMAGES ARISE AND OF WHETHER OR NOT USER WAS ADVISED SUCH DAMAGES MIGHT ARISE. THE USER AGREES THAT IT HAS RECEIVED NO WARRANTIES WITH RESPECT TO THE WEBSITE, THE CONTENT, OR THE SERVICES RECEIVED THROUGH THE COMPANY, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  USER ACKNOWLEDGES THAT THE SERVICES ARE FOR THE CONNECTION OF USER WITH INSPECTION, DIAGNOSIS, AND CONSULTATION SERVICES ONLY AND THAT ALTHOUGH THE COMPANY MAINTAINS RELATIONSHIPS WITH KNOWLEDGABLE THIRD PARTY MECHANICS/CONSULTANTS, THEIR INSPECTION REPORTS, DIAGNOSIS REPORTS OR CONSULTATION ADVICE IS IN NO WAY A GUARANTEE BY THE COMPANY OF THE VEHICLES FUTURE PERFORMANCE AND USER AGREES THAT COMPANY PROVIDES NO GUARANTY OF SUCH SERVICES.
  4. LIMITATION OF LIABILITY. COMPANY’S LIABILITY TO SUBSCRIBER UNDER ANY PROVISIONS OF THIS AGREEMENT FOR DAMAGES FINALLY AWARDED SHALL BE LIMITED TO THE DOLLAR AMOUNTS ACTUALLY PAID IN CASH OR CHECK HEREUNDER BY USER TO COMPANY. IN NO EVENT SHALL COMPANY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF USE, LOSS OF PROFITS, LOSS OF INCOME, OR INTERRUPTION OF BUSINESS, HOWEVER CAUSED OR ON ANY THEORY OF LIABILITY.
  5. Privacy. All information provided by the user is subject to our Privacy Policy found on the Website.  By using this Website or the Services, you consent to the Company’s use of your information in accordance with the Privacy Policy.
  6. Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of Arizona. User also agrees that any and all claims against Company relating to user’s use of the Website or Services must be brough in a court of competent jurisdiction in Maricopa County, Arizona.
  7. Entire Agreement. These Terms of Use, Terms and Conditions, and the Privacy Policy represent the entire agreement between the parties governing the use of the Website.  If user requests services, user and Company will enter into a service agreement which will contain additional terms, which along with these Terms of Use, Terms and Conditions, and Privacy Policy will then constitute the entire agreement between the parties.
  8. Severability. If any provision of these Terms of Use, the Terms and Conditions, or the Privacy Policy are deemed invalid or unenforceable under any statute, regulation, ordinance, or by a court of competent jurisdiction, then such provision shall be deemed reformed or deleted but only to the extend necessary to be determined to be valid and enforceable, and the remaining provisions shall remain in full force and effect.

If you have any questions about these Terms of Use, the Terms and Conditions or the Privacy Policy please contact us at [email protected].

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